When you choose an inspection service, a particular inspector, environmental testing, interior or exterior contracting, here are some important factors that we feel each customer deserves.


  • Friendliness is the most basic of all customer needs. You should never feel as an intrusion on a service provider’s work day.

Understanding and empathy

  • Customers need to feel that the service person understands and appreciates their circumstances and feelings. Customers have expectations, and we as service professionals need to put ourselves in your shoes, understanding that you have come to us in the first place.


  • We all need to feel we are being treated fairly. No class distinction or prestigious should never be evident. You should never feel you are getting second best.


  • Customers’ should have an impact on the way things turn out.

Options and alternatives

  • Customers should have alternative options on getting what they want accomplished.


  • “Tell me, show me.” As a customer you should be educated and informed.